Sourced numbers and voices for deadline journalism.
A 3Vi product · Cape Town · Beta
BEAT
2 entries
2 entries · newest first
South Africa doesn't win global contact-centre work on price any more. We win it on the call the script can't handle.
Naledi Sithole · Managing Director · Cape GBS Collective
ILLUSTRATIVE ENTRY · fictional speaker and organisation
ENTRY: sourcedesk.co.za/e/6n3nk6
BEAT: CX & retail · Demo
Every AI deployment we've measured lives or dies on one metric: did the customer have to repeat themselves.
Rachel van Wyk · Chief Experience Officer · Horizon CX
ILLUSTRATIVE ENTRY · fictional speaker and organisation
ENTRY: sourcedesk.co.za/e/s5wnyw
BEAT: CX & retail · Demo
THEME: Contact-centre AI
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